Return & Replacement Policy

At Cynth, we strive to ensure you receive your order in perfect condition. However, if you receive a damaged, defective, or wrong product, we are happy to assist with a return or replacement — but the following condition must be met:

📸 Unboxing Video Required

To be eligible for a return or replacement, you must provide a clear unboxing video showing:

The unopened package

The process of opening the package

The issue (damaged, wrong, or missing item)

> ❗No return or replacement will be accepted without an unboxing video.

✅ Return Eligibility

Request must be made within 7days delivery

Item must be unused and in original condition

Tags and packaging must be intact

🚫 Non-Returnable Items

Items purchased on sale or during special offers

Earrings (due to hygiene reasons)

Customized or personalized products

📨 How to Request a Return

1. Email us at cynthwomen@gmail.com or WhatsApp us at 6353929774

2. Include your order ID, issue description, and the unboxing video

3. Our team will verify and process your request within 2–3 working days